The film tells the story of an organization whose employees help the population via videophone, but because of this, they themselves encounter problems.
Beate Klarsfeld, a German Protestant housewife, who, with the help of her Jewish law-student husband, Serge, begins an unrelenting campaign after World War II to bring Nazi war criminals to justice.
What are Ilona Herfurt and her boyfriend Dietmar Freistrath doing in the old mine? Where does the money come from that her son Jimmy finds under the newspaper? Where have the unique and intricately carved works of art, often passed down for generations, disappeared to from the village in the Ore Mountains? What do the carver Gerlach and his foster daughter llona have to do with it? Questions upon questions that are burning under the detective's nails.
Plumber Martin and his younger colleague Frank are on call on Christmas Eve of all days. Frank's girlfriend Regina, who is expecting her first baby at any moment, is anything but thrilled.